Vodafone

You may know us as the logo on your mobile phone; as the sponsor of the England cricket team, or of the Champions League; even as an employer in your local area. But who exactly are we?

Vodafone is, quite simply, the biggest mobile telecommunications company in the world. More than 150 million people in every corner of the globe choose Vodafone to help them talk, text and download with their phones. In the UK, that amounts to 15 million customers - ranging from big, multinational businesses, to one-man bands, to individuals all over the country. Indeed, our coverage extends over 99% of the population.

Our name originates from the fact that our services started by covering both voice and data. Since our first mobile phone call in 1985, we’ve grown extremely quickly into the worldwide organisation you see before you now. But we haven’t stopped. The mobile communications industry, as you may know, can change in the bat of an eyelid. One minute, we’re enthralled by the joy of text messages; the next, it’s all about 3G and video phones. And that’s what makes working here so exciting - there’s always something new for you to get to grips with, and something even more astounding waiting around the corner.

So, we’ve established that Vodafone is big. Very big. But what does all that mean to you?

OUR CUSTOMER SERVICE ETHOS:

In a few words: you’ll be very important to us. There are upwards of 3,000 people around the UK dedicated to helping our customers, and customer service represents an absolutely massive part of our business — with good reason. In just 24 hours, we’ll have over 74,000 conversations with our customers by phone, email and letter, so serving them in a friendly, efficient and helpful way is crucial to our continued success.

Effectively, the people in our contact centres are the voice of Vodafone.

That’s precisely why we encourage your personality to shine through. For a start, unlike some call centres, you won't have to read from scripts: we're keen to get our customers’ problems solved first time, so we’ll trust you to use your natural warmth, energy, sense of humour and flair for solving problems to resolve each call in the best way possible. You're able to take ownership of each call and can follow matters up yourself.

We do set some targets of course, but we don’t give you unnecessary restrictions. If you feel that a customer deserves a bit more time on a call, you can give it. What you do need to show is a passion for getting things right first time, a drive for excellence, and being the kind of person people love to do business with. That’s what we appreciate most of all.