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Retention Sales Advisors (Full-time)
This job has expired, and cannot be applied for.
- Posted By: o2
- Address:
- Contact:
- Date Posted: 29th Sep 2008
- Salary: £17,170 rising to £19,700
- Location: Liverpool (Preston Brook, Runcorn)
- Reference Code:
- Views Since Posting: 127
- Full Description:
Preston Brook, near Runcorn
£17,170 rising to £19,700 basic + commission, average uncapped monthly bonus £450 (OTE £21,500) + benefit
We’re sorry to say but there are no vacancies for this position at the moment. But when new jobs come up, you can be the first to know. All you have to do is register your details, and then we will send you a message as soon as a vacancy comes up.
In the meantime, we can tell you plenty about working here.
At O2, our aim is to build a different kind of relationship with our customers. We want to keep them for the long term, looking at ways to grow loyalty and ensure every customer enjoys a continuous, outstanding O2 experience.
You will take incoming calls from customers wishing to disconnect, exploring the reasons behind their request, looking at each customer’s account and identifying opportunities to retain their business. By building a rapport, understanding the issues and offering incentives, you can provide recommendations and ensure that every customer feels individually valued and looked after.
You will have experience in either a Sales or target-driven Customer Service environment, either way you will be excited about finding solutions, handling objections and creating customer loyalty. Your excellent negotiation and influencing skills will be invaluable in helping to identify and exceed customer needs.
You will also find that our Preston Brook site is a supportive and open environment. As well as a great basic salary, there are fantastic benefits too including an annual performance bonus, discounts for employees, friends and family and an awarding winning pension scheme.
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