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Customer Service Advisors - Full Time
- Posted By: M&S Money
- Address:
- Contact:
- Date Posted: 5th Dec 2008
- Salary: £15,000 (rising to £16,500 over 18 months)
- Location: Chester
- Reference Code:
- Views Since Posting: 2
- Full Description:
We’re the sort of people who believe that nothing is too much trouble
Customer Service Advisors
Full time
Chester Business Park
At M&S Money we’re the sort of people who always go the extra mile. For you, that means we’ll take good care of you, give you all the support and training you need and make sure you progress your career the way you want to. For our customers, it means you’ll make sure their problems are sorted out quickly, sell them the right products for their needs and exceed their expectations every time they get in touch.
Which is why you need to be the sort of person who connects with people instantly, setting yourself high standards and always looking for better ways of doing things. Come and join the team and enjoy attractive shift patterns and a fantastic benefits package that includes M&S discount, on-site shop, annual bonus, free parking, child care vouchers and a subsidised restaurant.
Click the Apply Button below to go to anextramile.co.uk to find out more or to apply.
Alternatively call 0845 459 9001 or email your CV to mandsmoney@mattburtonassociates.co.uk
www.anextramile.co.uk
We’ll be looking to you to provide an exceptional level of service for customers who, quite rightly, have come to expect the very best from us. So it will be up to you to build on their trust in us by resolving a wide range of queries, as quickly and accurately as possible.
You’ll take every opportunity to enhance the customer experience and exceed all expectations, which will also involve making outbound retention and welcome calls - building a rapport and relationships that will lead to sales.
You’ll be expected to consistently meet individual and team goals relating to performance, sales and customer satisfaction. So experience of handling customer enquiries will be key, ideally within a targeted contact centre environment.
Obviously, a big customer focus will be essential. But this should also be combined with problem solving ability, a love of teamwork and great communication skills, including letter writing.
Above all, you share our passion for exceptional service and, like us, believe that nothing is too much trouble when it comes to meeting customer and business needs.
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