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Conferencing Supervisor
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- Posted By: NES Recruitment
- Address:
- Contact: 0161 283 8383
- Date Posted: 16th Oct 2008
- Salary: 18500
- Location: Other (Cheadle)
- Reference Code:
- Views Since Posting: 173
- Full Description:
Conferencing Supervisor
Salary upto £18,500K
Cheadle
MAIN DUTIES AND RESPONSIBILITIES:
• To be responsible for coaching, motivating and developing team.
• To ensure that all staff holidays and absence, including lateness, are properly registered in line with HR policies.
• To be responsible for the opening and closing of the Cheadle office, in line with our opening times.
• To be responsible for ensuring resource stats are provided, as directed, on a daily basis.
• To investigate and handle client complaints effectively and escalate where necessary.
• To liaise regularly with Account/Sales Mangers to ensure teams are up to date with client policy and instructions.
• To ensure that the teams have the required skills to be able to maximize opportunities on Directional Selling, Worldspan and override targets.
• To be responsible for the day-to-day management of employee issues including sickness management, performance management and disciplinary issues in line with company procedures.
• To participate in the recruitment & selection process in line with company procedures.
• To oversee supplier visits to the office.
• To provide timely and constructive feedback on a one to one basis to all team members.
• To undertake annual appraisals consistently and carried out in agreed timescales.
• To coach and mentor all staff including new starters in order to develop and improve performance in liaison with the HR & Training department.
• To maintain regular and effective communication within the department and all key personnel.
• To ensure calls are answered, and handled, in a prompt and polite manner within the Service Level Agreement.
• To ensure WIP’S are managed effectively.
• To monitor and ensure that client reservation requests are accurately entered on to internal systems and booked in line with client policy.
• To maintain accurate records of Non Arrival and Late Cancellation charges.
• To be responsible for the Marrs and Mercury confirmations queue and ensure any failed confirmations are identified and actioned on an hourly basis.
• To ensure all on line support queries are actioned and/or escalated effectively.
• To assist with bookings as required.
• To undertake project work as requested by Management
• Any other areas of duties as reasonably requested by your line manager.
PERSON SPECIFICATION
Experience / Knowledge
• Minimum of 5 GCSE’s, grade C or above, or equivalent qualifications
• Experience of supervisory skills
• Experience of leading and motivating staff
• Experience of promoting and managing change
• Experience of being innovative and creative to improve performance through systems and processes
Skills
• Negotiating skills
• Computer literate
• Ability to prioritise own work in order to achieve deadlines
• Attention to detail and accuracy in work produced
• Excellent communication and interpersonal skills, written and verbal
• Planning and organising skills
• Working knowledge of Excel and Word
• Team player
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