• promoting quality achievement and performance improvement throughout the organisation;
• setting QA compliance objectives and ensuring that targets are achieved;
• maintaining awareness of the business context and company profitability, including budgetary control issues;
• assessing suppliers' and own company's product specifications and customer requirements;
• considering the application of environmental and health/safety standards;
• defining quality procedures in conjunction with operating staff;
• collating and analysing performance data and charts against defined parameters;
• ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary;
• liaising with customers' auditors and ensuring the execution of corrective action and compliance with customers' specifications;
• establishing standards of service for customers or clients;
• preparing clear explanatory documents such as customers' charters;
• monitoring performance through gathering relevant data and producing statistical reports.