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Retention Sales Advisors
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- Posted By: o2
- Address:
- Contact:
- Date Posted: 30th Jun 2008
- Salary: £17170 - £19700 per annum + benefits
- Location: Chester (Preston Brook near Runcorn)
- Reference Code: IRC21331
- Views Since Posting: 7
- Full Description:
Retention Sales Advisors
£17,170 rising to £19,700 basic + commission, average uncapped monthly bonus £450 (OTE £21,500) + benefits
Preston Brook, near Runcorn
Our market is fast-paced and customers are always after the best deals. At O2, our aim is to build a different kind of relationship with our customers. We want to keep them for the long term, looking at ways to grow loyalty and ensure every customer enjoys a continuous, outstanding O2 experience.
You will take incoming calls from customers wishing to disconnect, exploring the reasons behind their request, looking at each customer's account and identifying opportunities to retain their business. By building a rapport, understanding the issues and offering incentives, you can provide recommendations and ensure that every customer feels individually valued and looked after.
You will have experience in either a Sales or target-driven Customer Service environment, either way you will be excited about finding solutions, handling objections and creating customer loyalty. Your excellent negotiation and influencing skills will be invaluable in helping to identify and exceed customer needs.
You will also find that our Preston Brook site is a supportive and open environment. As well as a great basic salary, there are fantastic benefits too including an annual performance bonus, discounts for employees, friends and family and an awarding winning pension scheme. On top of that, we also regularly run incentives schemes - our sales people have recently won everything from a brand new car to lunch with David Beckham.
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