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Robinson Way, debt collection division of London Scottish Bank, requires a Recruitment Manager to cover maternity leave for a period of 10 months to manage the recruitment within the collections centre.
ROLE PURPOSE
To oversee the recruitment and selection process. To monitor and advise managers on the recruitment and retention of staff within Robinson Way. To ensure that all vacancies are filled with quality people, competent to carry out the role and with the right skills level to be successful. To ensure that the most cost effective methods of recruitment are utilised and the businesses needs are met.
KEY ACCOUNTABILITIES
1. To co-ordinate the recruitment and selection process for all approved Robinson Way Collections vacancies and to ensure appropriate candidates are recruited in a timely manner.
2. To liaise with H.R and Managers to fully understand the requirement for each role.
3. To take a pro-active approach to fill the required vacancy by determining that all resources are utilised. E.g. referrals, internal transfers or development, secondment, free sources.
4. To offer expert advice on the recruitment and selection process.
5. To offer expert advice on the most appropriate and cost effective method of recruitment.
6. To negotiate and build relationships with suppliers including agencies, websites and publications.
7. To research the job market and benchmark salaries, terms and conditions both internally and externally.
8. To monitor the success of suppliers and level of applicants received from all sources to ensure they are productive and cost effective.
9. To ensure that interviews are set up, conducted and concluded within the spirit of company policy and procedure and employment law.
10. To coach managers in conducting competency interviews.
11. To design and run assessment centres and conduct competency based interviews.
12. To ensure that appropriate records and paperwork are completed i.e. application forms, interview planners and that credit searches are conducted.
13. To ensure that all candidates provide proof of their eligibility to work in the U.K. in accordance with company policy.
14. To ensure that all documentation with regard to recruitment is maintained and kept up-to-date.
15. To agree and produce offer letters.
16. To ensure that the appropriate starter documentation is collated.
17. To examine the effectiveness of all the recruitment activity and monitor its relationship with the budget.
18. To review and monitor the retention of staff and work with the managers to limit the impact of staff turnover.
KEY RESULTS AREA
To recruit quality staff for appropriate positions within the Call Centre and Head office in a timely manner.
To build effective relationships for credibility in consultation with Operational Managers.
To ensure employment law and company policies and procedures are followed.
To liaise with HR and keep them informed at all stages of recruitment.
To ensure that recruitment methods are both cost effective within the budget and meet business needs.
ROLE WITHIN THE COMPANY
To report to the Human Resources Director.
To advise Operational Managers and HR on all recruitment issues.
To be able to work in a flexible manner to meet business needs.
SKILLS AND EXPERIENCE
Experience of in house volume recruitment
Experience of designing recruitment campaigns, conducting competency based interviews and assessment centres
Knowledge of recruitment procedures and employment law
Excellent communication and interpersonal skills
Decision making, influencing and assertiveness skills
To maintain confidentiality and be discrete
Able to establish credibility throughout the business
Good organisational skills and ability to multi task
Good presentation and IT skills
Part or fully CIPD qualified
Experience of working within Financial Services preferable