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Telephone Account Managers

  • Posted By: Gabbott Recruitment
  • Address:
  • Contact: 0845 017 9038
  • Date Posted: 17th Nov 2008
  • Salary: £16,410 + Bonus + Benefits
  • Location: Southport
  • Reference Code: GR014
  • Views Since Posting: 91
  • Full Description:

    Telephone Account Managers L1 – Financial Services

    Southport Area

    Starting Salary £16,410 + Bonus + Benefits

    Hours: 9am to 5.15pm Monday to Friday


    • 25 days holiday
    • Performance & company related bonus

    • Matching 3% pension contribution scheme

    • Death in service (4x basic salary)

    • Employee Share Scheme

    • Childcare vouchers

    • Cycle scheme vouchers

    • Gym discount


    Purpose

    To maintain and develop existing account relationships, as part of a defined panel of accounts, to an agreed sales plan.

    Main tasks within the role:


    • Make proactive outgoing sales calls on a daily basis with target accounts to strengthen relationships and promote the product proposition

    • Develop an appropriate business plan to maximise sales with senior level influencers and sellers to maximise business results from panel of accounts

    • Develop and maintain an understanding of internal & external customer needs in order to assist the Company in meeting its’ business objectives

    • Understand and adhere to Company and Industry compliance standards

    • Positively articulate company products, propositions and marketing messages for existing and any new developments.

    • Undertake a number of administrative, customer and market facing tasks in support of a wider set of PSL business objectives such as activation calls and fact find calls, researching market, product development research and pricing details on an adhoc basis

    • Handle all inbound group calls from the call centre

    • Assist in Inertia (quotation software) training and actively target other sellers in a business to train.



    Essential :


    • Strong sales focus with a competitive drive to succeed combined with excellent telephone skills

    • Self starter with high energy with the ability to work both individually and in a team environment to achieve an agreed business plan

    • Ability to build professional and influential customer relationships and a strong team player internally

    • Excellent negotiation skills to manage customer expectations and capitalise on sales opportunities

    • Excellent interpersonal skills

    • Excellent customer service skills

    • Business development and planning experience

    • Effective planning and prioritisation of work

    • Target driven.



    Desirable :


    • Familiarity with Excel, Outlook and Word and a thorough understanding of the processes that underlie the business;

    • Technical understanding of the general insurance range of
      products;

    • Good commercial awareness;

    • Basic Excel skills

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