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Debt Management Adviser
This job has expired, and cannot be applied for.
- Posted By: Arctic Personnel
- Address:
- Contact: 0161 888 2221
- Date Posted: 15th Oct 2008
- Salary: £18000 to £25000 per annum (Extras: Bonuses)
- Location: Manchester
- Reference Code: SEDMA1
- Views Since Posting: 27
- Full Description:
Debt Management Advisor
Our client, a reputable finance company based in Sale requires an experienced debt management adviser to provide financial advice and manage appropriate account solutions to clients, based upon financial information extracted during initial contact through to sending out the confirmation pack.
Dealing with pre-qualified leads from the Contact Centre and call clients to offer best advice relating to debt. Utilising negotiation skills and competent judgement to identify client need and match to our products. Ability to handle objections. Ability to close negotiations, agree files and action administration in a timely manner. Active file organisation and management, electronically update files where necessary. Handle inbound advisor calls, transfer where appropriate.
Meet / exceed external client expectations and internal KPI's / relationships
Manage / exceed individual target
Actively seek to identify individual training needs
Ability to evolve and meet growing organisational culture, expectations and values.
You will be negotiating, liaising and managing client relationships to point of first payment, and managing relationships with other departments through competent client file management.
- DEBT MANAGEMENT EXPERIENCE ESSENTIAL
- Educated to GCSE standard or equivalent.
- Sales experience advantageous.
- Strong literacy, numeracy and analytical skills.
- Able to adopt an empowered approach to decision making.
- Good understanding of the power of negotiation and influencing.
- High level of interpersonal skills - ability to communicate at all levels (Internally/Externally).
- Able to work in a pressurised, target driven environment.
- PC / Keyboard skills.
Shift pattern of 9am - 6pm or 11.30am - 8.30 pm. Basic salary £18,000 plus bonuses.
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