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Customer Service Team Manager - Manager
This job has expired, and cannot be applied for.
- Posted By: The People Pod
- Address:
- Contact: 0871 789 4111
- Date Posted: 16th Oct 2008
- Salary: £22000 - £25000 per annum + Benefits
- Location: Bolton
- Reference Code: TPP - 191
- Views Since Posting: 209
- Full Description:
Customer Service Team Manager / Customer Service Leader / Manager
Looking for a Customer Service Manager role that will really allow you to lead, motivate and coach your team to exceed targets, whilst working with a like minded Head of Customer Service?
The Company
Our client is a massively expanding business which has organically grown 500% since 2004 and has plans to expand further over the next 2 years. Based out of their head office in Greater Manchester, a brand new role within the company has arisen for a passionate and enthusiastic Customer Service Leader to help fuel their huge expansion plans. Reporting directly into the Head of Customer Services you will manage a group of team members in maximising Client Service Level Agreements, and call volume through the delivery of customer service excellence.
The Responsibility
To motivate team / team leaders using creative incentives and strong communication.
To coach team leaders to improve.
To manage Work flow appropriately.
To put the customer and the business at the centre of all activity.
To be a role model at all times for all around.
Adhere to all compliance and regulatory requirements that have been communicated in training and by management.
Proactively look at improving sales revenue.
Proactively look at ensuring the business is in the best possible position to deal with all enquiries.
Carry out ad hoc tasks to support the business.
Achieve agreed goals and objectives for yourself and the team.
Complete required administration tasks
Work towards maintaining team KPIs
Keep abreast of product information and supplier expectations to facilitate customer service excellence
To behave in a positive / constructive manner at all times and in line with the companies vision and values.
To audit Team Leader activity to ensure efficiency.
The Skills
Excellent Rapport building ability.
Ability to pick up key information by listening effectively to team members.
Ability to ask relevant questions in order to fact find.
Problem solving when team advises of potential objections.
Customer Focus.
Innovative / Creative.
Ability to build / plan strategy for area.
Self motivated and target driven.
Experience of Microsoft Software
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